Jersey Financial Services Commission Annual Report 2025
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Contents
Performance report
3 Chair's statement
5 Director general's statement 7 Key stats
8 Who we are
10 Performance analysis
11 Supervision
13 Registry
14 Supervision and Registry
service data
16 Policy
17 Innovation Hub
18 Enforcement
19 Intelligence
20 Enabling functions 21 Development of the
2026-2030 strategy
22 Key performance indicators 25 Industry survey
27 Complaints
28 Outreach and engagement 29 Financial overview
30 Risk, legal and data protection 33 Environmental, social
and governance
Accountability report
36 Our team
38 Governance structure 39 Governance statement 44 Remuneration and
employee report
46 Gender pay gap report
Financial statements
48 Independent auditor's report
54 Financial statements
58 Notes to the financial statements
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Chair's statement
2025 was a year of continued geopolitical instability, with slower growth in several major economies and rising competition between internationa finance centres. There are clear risks in this environment but also increased opportunities, particuary in digita assets and AI.
I am delighted to see increasing interest
from banks, funds, and other financial
institutions in the island. This has been
facilitated by a much more joined up
approach to onboarding new businesses.
Our new strategy is designed to build
on this collaborative and principled
approach. 2025 strategic delivery
We remained focussed on our 2021-
2025 vision to be a high performing
regulator, building for the long-term
success of Jersey. We progressed our Key strategic activity included:
2025 business plan under our strategic Facilitate business integrity priorities of:
• facilitating business integrity implementing our MONEYVAL
• harnessing technology action plan to maintain
Jersey's international reputation
• developing our people, for effectiveness in combatting systems and capability financial crime
The progress is not complete, nor is laying the groundwork for a new it yet reflected in the industry survey, consumer credit regime to ensure and we know we have more to do in consistently high standards of embedding our new ways of working. consumer protection
- consulting and publishing feedback on sustainabe finance to provide clarity for industry
- progressing fees reform to support Jersey's economic growth and uphold our reputation as a trusted regulator and registry
Harness technoogy and influence the digitaisation of financia services
We recognise the importance to our stakeholders of improving our digital channels. This focus will be carried through to our new strategy. In 2025 our work included:
- progressing our data strategy, which has significantly reduced time to load and analyse data from industry
- operationalising obliged entity access to beneficia ownership information, increasing transparency and meeting international standards
- laying the groundwork for improvements to our digital platforms, including transferring our website to a new provider and considering the long-term direction of the myRegistry portal
- significanty streamining the special purpose vehicle form, transitioning from a paper-based process to a fully digital one
- laying the groundwork to operate new primary legislation for intellectual property registers
Develop our people, systems and capability to be a high performing organisation
Following sustained improvements, our employee turnover at the end of 2025
was the lowest it's beenin five years, at 11% for the trailing 12 months. Employee sentiment has also tracked positively in
our most recent survey.
Our industry survey highlighted the need for continued focus on improving our service levels. We made important progress in this area in 2025. Our
new strategy will support the more fundamental changes we are planning, including a cultural shift to empower our people to be more commercially aware and service orientated.
years include the successful outcome of Jersey's fifth round MONEYVAL mutual evaluation, which confirmed that our effectiveness in preventing financial
crime is among the highest level found in jurisdictions evaluated around the world.
We also made significant progress with our people strategy, with a particular
focus on training and development, so
we can serve our stakeholders better.
We are also focussed on those areas where we need to do more, including enhancing our digital platforms, continuing to improve service levels, and simplifying regulation and guidance.
Deveopment of our 2026-2030 strategy
In 2025 we defined our 2026-2030 strategy.
The Government of Jersey's financial services competitiveness programme
also moved forward at pace, a collaborative initiative involving the government, JFSC and industry, to support Jersey's continued success
as an international finance centre.
Both initiatives were a significant workstream for us in 2025, complemented by a strategic review of our registry to help us understand the long-term needs of service users, with a focus on the island's competitiveness, technology, and global best practice.
This process involved significant collaboration between our internal teams, government, industry and our other stakeholders, and I would like to thank all these groups for their valued input.
Our 2026-2030 vision is to be a
trusted regulator and registry, enabling Jersey's economic growth. We look forward to working with our stakeholders to make this vision a reality and to support the long-term success of Jersey.
Reflecting on our 2021-2025 strategy Jane Platt, CBE Key achievements over the past five Chair
Director General's statement
2025 was a pivotal year for the JFSC
– one in which we continued to deliver against our strategic objectives
while preparing the organisation
for the next phase of its evolution. Our focus remained on keeping
pace with market developments
and supporting Jersey's global competitiveness, while maintaining the highest standards of integrity.
Across all divisions, our teams made
significant progress in delivering the
final year of our 2021-2025 strategy.
We saw increased interest in banking Jill Britton licences, fund services businesses and
trust company business applications, DJeirrseecytoFri nGaencinearal Sl ervices alongside the successful registration Commission
of a new bank, reflecting confidence
in the jurisdiction.
Virtual asset service providers (VASPs)
were another area of growth. The
number of registered VASPs rose laying the groundwork for the
to 15 in 2025, three times the level repeal of the Control of Borrowing at the time of MONEYVAL's visit, framework to modernise and marking Jersey's evolution in the digital streamline regulation
asset space. This was supported by
developing our policy on tokenisation making Jersey private funds even and continued engagement with more attractive to investors, industry on emerging technologies, removing the 50 offer/investor cap, ensuring our approach remains introducing 24-hour turnarounds for proportionate and forward-looking. JPF consents and broadening the
definition of professional investor Supporting island competitiveness
We also welcomed the opportunity Our contribution to the Government to revisit the Schedule 2 framework,
of Jersey's financial services recognising its impact on industry. In competitiveness programme continued 2025 we proposed updates to Schedule at pace, helping to modernise, simplify 2 guidance, working closely with
and strengthen the island's business industry and government throughout environment. Key actions we took in the year to deliver changes which
2025 included: improve clarity and consistency.
exempting ow-risk oca ending
activity from the regulatory perimeter
reforming the Sound Business Policy
to make it easier to do business in Jersey
A view from our divisions
Overall authorisation numbers increased in our Supervision division, with enhancements to the Jersey private fund regime feeding into higher levels
of authorisations of this product in
Q4 2025. We continued to develop our conduct and prudential focus, while enhancements to our examinations process provided more transparency for industry.
Registry experienced higher levels
of activity, with an increased volume
of incorporations and fewer outflows, supported by improvements in
guidance and digital processes. This
was accompanied by significant and sustained improvements in service
levels, which we will continue to build
on in 2026.
Our Policy team has provided significant support to the policy development
aspect of the competitiveness
programme, alongside important
work to lay the groundwork for a new consumer credit regime and progress
Basel III reforms.
In Enforcement, we continued to see an increase in scams and fraud reports and referrals from our Intelligence division and other agencies. Cases are increasingly complex, and we received several requests for assistance from overseas authorities.
Operationally, we invested in tools and capability to improve efficiency and resilience. The introduction of AI tools, including access to Copilot, is helping
us streamline internal processes and
explore new ways to support our
teams. These changes reflect our commitment to modernisation while prioritising the human skills, judgment
and relationships essential to being an effective regulator and registry.
We have seen real momentum across
2025 to support competitiveness
and Jersey's long-term commercial success. There are important areas, however, where we need to do better.
Our industry survey results showed
that we have more to do to improve people's experience of working with us. Although improvements were delivered, we must continue to modernise our
digital platforms, ensure regulatory content is easier to navigate, and deliver more predictable, high-quality services. These will be central to our focus as we move into 2026 and beyond, with our new strategy playing an important role in driving momentum.
Complexity in certain supervisory and
policy areas continues to grow, requiring
us to maintain a strong focus on risk-
based prioritisation and proportionality.
As our change programme expands, we must remain attentive to capacity, pace
and strategic sequencing to ensure sustainable delivery.
I am proud of what our teams have achieved in 2025, and grateful for
the insight, challenge and partnership provided by industry, government and our international stakeholders.
We were pleased to participate in joint visits with the Government of Jersey and Jersey Finance to key markets
to collectively represent the island's strengths as an international finance centre and support new business opportunities.
As we look ahead, we do so with clarity of purpose, strengthened capability
and a strategy that aligns with Jersey's
long-term ambitions. I am confident
that, together, we will continue to
build momentum and deliver the
outcomes needed to support a thriving, competitive and well-regulated financial services industry.
Jill Britton Director General
Key stats
+16% increase
registry incorporations
from 2024 to 2025
+20%
increase
in incorporations and registrations of new
companies processed
ithin agreed timeframe
+9% increase
in authorisations1 from 2024 to 2025
+13% increase
in post-incorporation submissions processe within two working day
– from 83% in Q1 2025 t
Who we are
We support the ong-term success
of Jersey's financia services sector for the good of our entire island community. We do this through high-quaity, proportionate reguation and delivery of registry services that protect the pubic and fight financia crime, while also encouraging
the establishment and growth of egitimate business in the isand.
We are the anti-money laundering' and countering the financing of terrorism' supervisor for Jersey's financial institutions, virtual asset service
providers and designated non-financial businesses and professions. We are
also responsible for supervising
financial institutions for conduct and prudential purposes.
Alignment with island priorities
Our strategy supports the government's Future Jersey vision, namely the following Island Outcomes for economic wellbeing:
- business environment – Jersey is an attractive and competitive place to do business
- jobs and productivity growth – Jersey encourages talented people to remain employed here, and attracts others who can help businesses grow, become more productive and help create better employment opportunities for islanders
We operate the island's registry, maintaining registers that include Jersey companies, business names, foundations, partnerships, and security interests.
Our guiding principles2 are set out in law to:
- reduce risk to the public of financial loss due to dishonesty, incompetence, malpractice or the financial unsoundness of financial service providers in Jersey
- protect and enhance the reputation and integrity of Jersey in commercial and financial matters
- safeguard the best economic interests of Jersey
- counter financia crime both in Jersey and elsewhere
For information on our governance and accountability, see the governance section of this report.
2 See Article 7 of the Financial Services Commission (Jersey) Law 1998 8
Our external-facing teams
All our teams work closely together to develop and deliver our business pan and strategic objectives.
Supervision
The Supervision division is responsible
for authorising and supervising financial services firms, registered businesses
and individuals. We maintain supervisory relationships and conduct on and off-site reviews to assess how firms:
maintain the viability of their business
models
manage their relationships with
customers
develop controls to mitigate financial
crime risk
Policy
Our Policy team maintains the regulatory framework, keeping our handbook, codes and guidance up to date and aligned with global standards by working with government, industry and international standards bodies.
Enforcement
Our Enforcement division investigates and, where appropriate, takes or proposes action against businesses
and individuals for serious breaches of their regulatory and legal requirements. The Enforcement division also investigates and warns the public about scams and frauds.
Intelligence
We also communicate our supervisory
strategies and discuss emerging issues Owuitrh I nEtneflolirgceenmceendti,v Sisuiopne rwviosriokns calnods ely with trade bodies representing firms Registry, developing intelligence to
on the island. enhance our activities as a risk-based Registry regulator. The Intelligence division is also
responsible for maintaining the JFSC's The Registry division's primary function whistleblowing line and works closely
is to consider and assess incorporation with law enforcement agencies and the applications to ensure they comply Financial Intelligence Unit, Jersey.
with legal obligations and the island's
risk appetite. At the time of writing, our Innovation Hub
Registry division maintains 16 registers The Innovation Hub supports the including Jersey companies, business development and adoption of new
names, foundations, partnerships and and innovative technology in financial security interests. services. The hub provides a dedicated
point of contact for firms toask for support on fintech-related issues and seek non-binding guidance on regulatory expectations.
9
Supervision
Financial crime
- 23 financia crime examinations undertaken in 2025 to assess the quality of firms' controls tomitigate financial crime
- seriousness ratings introduced for examination findings so firms can see what matters most, an important enabler of our risk-based approach
- valuable feedback gathered from examined firms to help us improve our visits in the future - we thank
them for their input
Conduct
Our visit programme included conduct risk reviews of:
- virtual asset service providers – to understand their implementation plans for the travel rule
- how non-bank firms understand risks to business models from economic changes and uncertainty
- conflicts of interest
- client treatment in the sale of retail insurance products
- the transparency of fees and charges on the sale of investment products
Fraud focus
We continued our work on fraud controls in banking, issuing
bite-sized feedback and collaborating with government on a new framework to strengthen consumer protection against scams and payment fraud.
Authorisations
Our Authorisations team saw increased interest from firms looking to relocate to Jersey or establish a presence here highlighting:
- our reputation as a well regulated and stable jurisdiction, including Jersey's positive MONEYVAL outcome
- the strength of Jersey's professional services sector
- the renewed message that our jurisdiction is open for business
Other activity included:
- an in-principe icence granted to a new bank, an important step in strengthening our ability to support new business in Jersey
- a 45% year-on-year increase in trust company business authorisations
- a significant increase in interest in Jersey private funds in Q4, following updates to the regime
Authorisations statistics | ||
Licence type | 2025 | 2024 |
Alternative investment fund services business | 9 | 16 |
Auditors | 4 | 6 |
Banks | 1* | 1 |
Collective investment funds | 45 | 39 |
Control of Borrowing Order (CoBO) | 154 | 153 |
Fund services business | 23 | 25 |
General insurance mediation business | 3 | 4 |
Investment business | 2 | 4 |
Insurance | 3 | 4 |
Jersey private funds | 115 | 115 |
Money services business | 0 | 1 |
Non-profit organisations | 83 | 44 |
Trust company business | 32 | 22 |
Tota authorisations | 474 | 434 |
Total cessations and revocations | 295 | 409 |
*bank licence granted in principle
Schedule 2 registrations | 2025 | 2024 |
Schedule 2 Business (Direct) | 73 | 243 |
Schedule 2 Business (AMLSP) | 499 | 1,476 |
Total Schedule 2 registrations | 572 | 1,719 |
Total Schedule 2 revocations | 504 | 824 |
The Schedule 2 regime was introduced in 2023, hence the high number of registrations in 2024.
The increase in revocations in 2024 was due to changes to the anti-money laundering service provider regime, with entities/arrangements subsequently falling out of Schedule 2 registration.
Registry
Our work in 2025 combined improvements to operational delivery with long-term planning for developing the registry of the future.
Harness technology
and influence the digitaisation of financia services
Obiged Entity Beneficia Owner
Register launched, a key milestone in improving transparency and meeting international standards
special purpose vehicle form
digitised to significantly streamline processes for customers and reduce turnaround times
comprehensive strategic review of
the registry completed to support plans progressed for the long-term needs of service property registers
users, with a focus on the island's
competitiveness, technology, and
global best practice
new intellectual
Operations
We continued to manage high volumes of incorporations and other filings, with fewer outflows.
Registry statistics 2025 2024 Live entities* 39,597 38,820 Total registrations* 3,267 2,859 Company incorporations 2,889 2,501 Company dissolutions 1,884 1,930 Company strike-offs 306 371 Companies migrated in (continuance in) 99 129 Partnership dissolutions cancellations 216 148
*The live entities and total registrations include all legal entity types.
Our data showed significant improvements across all service level agreements. Our focus now is to
sustain improvements to ensure more consistent "green" ratings against our SLAs. For more information, see the next page of this report.
This was supported by improved guidance for customers, increased outreach and engagement and the roll-out of customer service training for all registry colleagues.
All activities were underpinned by our ongoing commitment to the highest standards of data security.
13
Supervision and Registry 2025 service data
In 2025, we introduced external reporting of our performance against service level agreements. Overall, operational performance strengthened, with sustained improvements through the year across a range of metrics,
reinforcing reliability and efficiency in service delivery.
A green rating applies to 90% or higher achievement of the SLA, amber to 70%-89% achievement, and red to
69% and below.
A dip in Q2 was driven by rising volumes and increased submission complexity
requiring enhanced assessments.
Supervision service levels
Service level agreement Q1 Q2 Q3 Q4 Personal questionnaires processed 77% 73% 84% 72%
within 30 working days
Annual overview
By Q4, on average, applications took us 25 days to complete.
To help us target a green status, in Q1 2026 we will deploy internal enhancements to improve efficiency and speed of no objection for key and principal persons who have previously received a letter of no objection.
Jersey private funds applications 93% 74% 93% 95% processed in 48 hours (Q1 and 2),
24 hours (Q3 and 4)
Annual overview Overall, we have performed well within our SLA, which reduced from a 48-hour turnaround to 24 hours in August. In Q2, 23% of applications included higher-risk activities, requiring manual review and outreach to applicants. This affected overall performance against the SLA. With the change in metric, 89% of the 115 JPFs issued during the year were completed within 24 hours. |
|
Anti-money aundering service 93% 89% 92% 99% provider online forms processed in
5 working days
Annual overview
We performed strongly against this measure due to a combination of dedicated resources and efficient workflow process. Across the year,93% of the 499 applications received were authorised within 5 working days.
Registry service levels
Service level agreement Q1 Q2 Q3 Q4 Incorporations and registration of 70% 59% 80% 84%
new companies processed within
agreed timeframe
Annual overview
Submissions increased by 14% in 2025 compared with 2024.
In Q2 there was a 56% year-on-year increase in priority 1-day submissions, suitable only for lower risk submissions, which affected overall performance against SLA. We engaged with industry to support understanding of when to use the priority
2-hour and 1-day tiers.
In Q4, all services (except for 2-hour priority) met SLA > 80% of the time. We must now build on these results to reach a green rating.
New business names registered 94% 96% 96% 96% within 2 working days
Annual overview Business name registration volumes continue to increase year-on-year with 30% more business name registrations in Q4 year-on-year. The service remains steady with 96% of submissions being processed within SLA. |
|
Post-incorporation submissions 83% 77% 96% 94% processed within 2 working days
Annual overview
We ended the year strongly against this measure due to a combination of dedicated resources and efficient workflow process.
Policy
Our focus in 2025 was on improving Jersey's regulatory framework by ensuring alignment with international standards and supporting the government's competitiveness programme.
Government of Jersey financial services competitiveness programme
The Government of Jersey's financial services competitiveness programme
is a major strategic initiative to
strengthen Jersey's position as an international finance centre, through collaboration across government,
industry and the JFSC.
We are playing a leading role in this complex programme of work including:
- reducing the regulatory burden for lower risk activity, by exempting certain local lending activity from parts of Jersey's financial crime framework
- streamlining and modernising Jersey's regulatory environment, by reforming the Sound Business Policy and making progress toward the repeal of the Control of Borrowing framework
- proposing updates to Schedule 2 guidance to improve clarity and consistency
- enhancing the Jersey private fund regime, removing the 50 offer/ investor cap, introducing 24-hour turnarounds for JPF consents
and broadening the definition of professional investor, making this product even more attractive to investors
The programme delivered clear, actionable recommendations in March 2026 to protect and grow Jersey's financial and related professional services sector.
Facilitate business integrity
- MONEYVAL action plan progressed, including consultations on anti-
money laundering, countering the financing of terrorism and countering proliferation financing handbook amendments and enhanced criminal background checks – proposals
were adapted in response to industry feedback concerning complexity and timelines
- Basel III consultations completed
on credit and operational risk and
further engagement carried out on systemic importance and leverage
ratio - Jersey's roadmap was adjusted
to reflect UK delays, maintaining a July 2027 go-live date, but shortening transition periods
- proposed consumer credit regime progressed through drafting and industry engagement, although the new legislative timeline has moved implementation to 2027
- consultation completed on sustainabe finance to support a proportionate framework for ESG requirements
- work carried out with government and industry to deliver effective amendments to the Companies (Jersey) Law
See a full list of our 2025 consultations and feedback, alongside upcoming consultations for 2026, on our website.
Innovation Hub
The Innovation Hub continued to support the adoption of innovative technoogy in Jersey's financia services sector, with a particuar focus on virtua assets.
We are a founder member of Jersey's AI Council, which brings together island expertise and understanding of AI, to encourage responsible and ethical usage.
Key activity included:
Enforcement
Our work in 2025 was shaped by rising complexity, with an increase in scams and fraud reports, many with an internationa nexus. We prioritised these cases to protect consumers, issuing timely public warnings.
Referrals from our Intelligence team and other agencies increased. Given
the growing complexity in cases, and with co-operation having to be sought from other jurisdictions, our cases required more evidence gathering and detailed investigation. This contributed to the length of time some cases are taking to reach a conclusion.
Despite these challenges, we delivered outcomes across a range of cases with a broad use of our enforcement toolkit, including public statements and letters of advice, and use of settlement to conclude cases.
Requests for assistance
from overseas authorities added further demands, with some requiring us to conduct formal compulsion interviews and extensive coordination in the gathering of evidence in Jersey.
We maintained our focus on addressing the most serious risks and continued to adapt our approach to ensure proportionate outcomes
and maintain confidence in Jersey's regulatory framework.
18
Intelligence
During 2025, the Intelligence team received intelligence from whistleblowers, in addition to sector-based reports across industry.
This intelligence underpinned proportionate regulatory responses, ranging from initiating enforcement investigations to implementing supervisory interventions to address identified risks.
We thank all parties who have provided intelligence to support the integrity of Jersey's financial services sector.
Enabling functions
Our enabling functions were essential to the delivery of the activity listed in this report, and include the following teams:
- Office for Director General, including Facilities and Company Secretariat
In 2025, 31 colleagues enjoyed a change in role through a promotion or internal move.
Resourcing
- headcount remained at 95% of plan all year
People and Culture
Finance and Change
- Marketing and Communications
- Risk
- Technology and Data
Key deliverables included:
Develop our people, systems and capability to be a high- performing organisation
Workforce engagement and sentiment
- our all-colleague survey saw an 81% response rate and a positive upward trend in scores across all divisions, with an average of 7.7 (out of 10) across all questions
- our employee net promoter score rose from +8 to +25, 9 points higher than the external benchmark
Career development and physical environment remained the areas attracting lower scores, and we are addressing this through:
- an office reocation in 2026, with significant work completed on this project in 2025
- continued focus on career development, with in-role promotion pathways for junior roles
- encouragement and support for all colleagues to have a personal development plan in place
- employee turnover reduced from
19% at the end of 2024 to 11% at
the end of 2025 (both on a trailing 12-month basis) - our lowest turnover rate in the past five years
Learning and development
- £365,000 spent on learning and development throughout the year
- 5,718 learning hours recorded
- service excellence training delivered to our Registry and Supervision teams and regulatory technical training delivered in Supervision
Harness technology and influence the digitalisation of financial services
- successful migration of our website to a new provider, establishing a strong foundation for significant enhancements in 2026
- Cyber Essentias Pus certification obtained, further demonstrating our strong commitment to the security of our systems and data following ISO27001 certification in 2024
- significant efficiency savings in the upload of industry data - we acknowledge that we have more to do to reduce the burden of data collection on industry, which will be a key focus of our new strategy
- Reggie 2.0 aunched , the next iteration of our AI-powered regulatory chatbot
Development of the 2026-2030 strategy
Creating our new strategy was a major cross-divisiona workstream in 2025, invoving significant engagement with our external stakeholders, including government and industry bodies.
We published our new strategy
externally in March 2026, with the vision to be a trusted regulator and registry,
enabling Jersey's economic growth.
We will deliver our vision through four priorities: support growth, be risk-based and proportionate, combat financial crime and deliver excellent service.
Deliver Support excellent growth service
Trusted regulator and registry
enabling Jersey's economic growth
Be risk- Combat based & financial proportionate crime
Our new strategy aligns to the needs
of the island's largest sector and the
outcomes from the competitiveness programme, which we have been
significantly involved with from the start of 2025. See page 16 for key successes delivered under this programme in 2025.
Read more about our 2026-2030 strategy here.
Read our 2026-2027 business plan here.
21
Key performance indicators
In our business plan we defined several KPIs tomeasure key activities in the delivery of our strategy. We committed to publish our performance against them in our annual reports for the duration of this strategic cycle, toprovide a quantifiable measure to track year-on-year performance.
KPI
18 internationa and 30 local engagements
by the Board of Commissioners and the Executive Directors Committee
Year-on-year improvement in industry survey results for:
- Ratings of the JFSC as:
- an effective communicator
- operating consistently
- promoting tech
- % of respondents who agree we support Jersey's competitiveness
- % of respondents who agree we act in the best interest of Jersey
2025 result
- 48 international engagements
- 219 local engagements
i.
- effective communicator 5.4/10
- operating consistently 5.5/10
- promoting tech, 5.6/10
- 57%
- 52%
2024 result
- 30 international engagements
- 126 local engagements
i.
- effective communicator 5.6/10
- operating consistently 5.7/10
- promoting tech, 5.6/10
- 67%
- 66%
Narrative Target met.
We placed a particular emphasis on engagement throughout 2025, with significantly increased activity in comparison to the previous year.
Target not met.
These survey results show that we clearly have more work to do. We value industry engagement and feedback and
are committed
to delivering noticeable change for our stakeholders in these areas. For more information see the industry survey section of this report.
KPI 2025 result 2024 result Narrative
90% adherence to 1,088 MyProfile 1,018 MyProfile Target not met. published SLAs applications applications
processed in 2025, processed in 2024 – We have not met 76.75% issued 69% with-in SLA the target across
within SLA both SLAs and have
As of 31 more work to do.
As of 31 December 2024, Our service levels December 2025, 99% of annual continue to improve 99% of annual confirmations re- across our Registry confirmations turned. and Supervision returned. teams (see service
metrics on page 14), and this will remain
an area of focus in
our next strategy.
One new end-to- Four core Five core processes Target met. end digital process processes built and built and deployed
per quarter deployed by end of by end of 2024. The following 2025. processes were
fully digitised:
- special purpose vehicle (SPV) circulation of offers
- SPV securities issues
- SPV memorandum of compliance
- change of anti-money laundering service provider forms
Year-on-year improvement in employee annual happiness index survey
Average score 7.7/10
Average score 7.2/10
Target met.
Our focus on workforce engagement and stability delivered strong results throughout
2025 – for more information, see page 20.
KPI
Increase in proportion of employees with greater than two- year tenure from 50% to 75%
2025 result
67% have more than two years tenure
2024 result
61% have more than two years tenure
Narrative Target not met.
While we have not
yet reached the
75% milestone,
we continue to
see a positive
upward trend in
the percentage
of colleagues
with more than
two years' tenure. Average tenure
is 4.7 years, and
we have reduced employee turnover from 19% at the end
of 2024 to 11% at
the end of 2025 (on a trailing 12-month basis).
Industry survey
We carry out an annual survey to understand industry's views on how we are performing as a regulator and registry and track trends year on year.
Overall, 2025's survey results trended downwards, and we acknowledge that we need to make a step change to improve people's experience of
interacting with the JFSC. We must do better.
While we have made progress through our previous industry survey action plans, it's clear that a strategic response is also required to address recurring themes of competitiveness, engagement, service and online experiences.
Below is a summary of the survey's key themes and recommendations, and what we will do in response.
Key themes and recommendations Online experiences
Improve website usability and search functionality and make more fundamental improvements to the myJFSC and myRegistry portals.
Competitiveness
Support island competitiveness and avoid over-regulation.
What we will do
continue to invest in technology, laying the
foundations for more substantial improvements to our website and the myJFSC and myRegistry portals
explore how AI can enhance user experience
in Supervision, by enabling more straight- through processing of administrative tasks and streamlining the examinations process
take forward actions from the strategic review
of the registry to support the long-term needs of users, including a focus on operational effectiveness, technology capability and continued investment in people and skills
support legislative changes from the
government's competitiveness programme and implement those changes in the regulatory framework
work with government and industry to review
the reliance framework and consider e-KYC solutions, recognising that KYC is a particular pain point for industry
continue to work with government to repeal the
Control of Borrowing Order and streamline Schedule 2 to increase ease of doing business
Key themes and recommendations | What we will do |
Engagement | |
More meaningful and tailored engagement is needed, especially in our service provision for smaller businesses. | enhance both digital and in-person engagement, including simplifying and tailoring guidance to improve experiences for smaller businesses and all registry users |
Service | |
Make iteasier to get holdof the right person for support, provide quicker responses and certainty around timelines and improve the quality of communication. |
|
For more detail, read our full report.
Complaints
In 2025, a total of 9 complaints were submitted to the JFSC, which are shown below by division.
1
1
1
6
Registry 6 Supervision 1
Governance 1
People and Culture 1
Of the nine complaints received in 2025, six were upheld. The primary issues identified by the complaints were systems and internal processes. The median time to resolve complaints was 12 days.
We have put measures in place so that we do not cause future complaints
for the same reasons. This includes adequate training of colleagues on internal systems and processes, as well as improving systems.
The reasons for not upholding the remaining three complaints were:
- one complaint related to actions taken in accordance with our statutory function and authority
- one complaint was due to an incomplete form
- one was a repeat of a previous complaint that had already gone through the complaints process
The overall number of complaints is very small in the context of the scale of our activities.
Alongside complaints, we also receive and resolve a number of queries and
other feedback from our stakeholders, including through our engagement programme. People raising queries
have the opportunity to ask for them
to be treated or recorded as complaints if they wish.
To provide a more rounded picture,
in 2025 we explored how we can also effectively capture and report on those issues where the individual did not wish to record a complaint. This resulted
in the development of a new policy
and procedure for recording broader expressions of dissatisfaction, which was implemented in Q1 2026. We
will assess these expressions of dissatisfaction for themes and areas where we can improve.
Outreach and engagement
In 2025, we carried out 640 local engagements with industry, government and other local stakeholders on:
fees reform to support increased
transparency
the development of our 2026-2030
strategy and the government's competitiveness programme
sector-specific updates through
our regular meetings with trade bodies across the banking, private wealth, funds, law, estate agents, accountancy, compliance and non- profit organisations sectors
We also held events focussed on designated non-financial businesses and professions, non-profit organisations, regulatory consultants and
authorisations.
We held 114 internationa engagements including with:
the International Organization of
Securities Commissions (IOSCO)
the Group of International Finance
Centre Supervisors (GIFCS)
the Global Financial Innovation
Network (GFIN), where we are now a board member
the Dubai Virtual Assets Regulatory Authority, including signing a Memorandum of Understanding
EuroFi and Point Zero Forum,
ensuring we are well briefed on
global developments in AI, digital assets and enforcement matters
the Central Bank of Bahrain,
presenting a joint report on tokenisation at the Insights Forum in Singapore
While levels of engagement activity have been positive, our focus now will be on ensuring more structured and purposeful activity, with designated contact points for trade bodies. This will be supported by an international programme of engagement, demonstrating our commitment to this important aspect of our activities.
28
Financial overview
Our 2025 results highlight the continued strength of Jersey's financia services sector and our commitment to transparency and delivering value for stakehoders.
Total income increased to £35.4 million (2024: £33.0 million), driven byhigher income from alterations, applications,
and transfer fees, alongside grant
income to support the development of intellectual property registers and not
for profit supervision.
During the year we advanced reforms
to our fees and funding model, guided by KPMG's independent review and industry feedback, focussing on making our fees clearer, fairer, and simpler.
Fee notices were published earlier to support industry planning, made more user friendly, and streamlined to reduce complexity.
Operating costs were £34.0 million
(2024: £32.4 million), with staff costs (2025: 67% of operating costs, 2024: 66%) remaining our largest area of investment. Through careful workforce planning and prudent vacancy management, we maintained staff costs below budget.
At year end, our accumulated reserves were £13.9 million (2024: £11.6 million), providing a strong foundation for
continued investment in our change programme, digital channels, registry
of the future, and regulatory framework.
Alongside these initiatives, our office move - funded from reserves - remains on track for completion in Q3 2026 and will deliver a modern working environment that enhances collaboration, resilience, and service quality.
These investments support our
strategic priorities and contribute to the Government of Jersey's competitiveness programme. Further information is available in our business plan.
Summary balance sheet | 2025 | 2024 |
| £'000 | £'000 |
Fixed assets | 3,006 | 4,831 |
Current assets | 18,011 | 14,295 |
Creditors | 7,037 | 7,563 |
Accumulated reserves | 13,980 | 11,563 |
Income | 2025 | 2024 |
| £'000 | £'000 |
Funds | 10,201 | 9,842 |
Trust companies | 5,034 | 4,863 |
Designated non-financial businesses and professions | 3,103 | 3,015 |
Banking | 2,886 | 2,810 |
Investment business | 2,057 | 1,983 |
Insurance business | 1,368 | 1,225 |
Other | 369 | 343 |
Regulatory income | 25,018 | 24,081 |
Total registry income | 8,910 | 8,298 |
Other income | 1,510 | 637 |
Total | 35,438 | 33,016 |
Risk, legal and data protection
We remain committed to proactive and adaptive risk management. The risk landscape continues to evolve due to geopolitical tensions, macroeconomic uncertainty, rapid technological change, and demographic pressures.
We actively monitor macroeconomic and geopolitical developments, drawing on data to inform our responses. Our risk appetite is under constant review, which is essential to our 2026-2030 strategy and Jersey's broader growth and competitiveness agenda.
Through our enterprise risk management framework, we systematically identify, assess and manage principal risks facing the JFSC. Working collaboratively across our governance structures, we evaluate these risks and implement proportionate responses that protect the JFSC, strengthen our risk culture and support the delivery of our purpose.
Below are the high risks we have identified and are managing through our governance process:
Risk | Strategic anchor | Mitigations |
Cyber security Human or technical weaknesses are exploited, allowing access to critical systems and highly sensitive data. | Harness technology / Develop our people, systems, and capability | We align our approach with industry best practice, alongside attaining and retaining our ISO27001 and Cyber Essentials Plus certifications. Our information security management system and technical controls undergo regular assurance ensuring they remain robust and effective in guarding against evolving cyber threats. |
Critical system disruption Disruption to business-critical systems and architecture impacting operational efficiency and regulatory effectiveness. | Harness technology | System and infrastructure design, embedded business continuity practices including contingency arrangements, and regular testing help minimise disruption to our critical business systems. |
Risk
People
Lack of capability and experience across the JFSC
to be able to meet business as usual demands as well as our strategic change agenda.
Third party
Inadequate management and oversight of third- party suppliers leading to service disruption and reputational risk.
Data
Failure to execute
on our data strategy ambitions impeding our ability to
capitalise on the benefits to both the JFSC and industry.
Insider threat
Confidential and/or sensitive information is misused by those with authorised access.
Strategic anchor
Develop our people, systems, and capability
Develop our people, systems, and capability
Harness technology / Develop our people, systems, and capability
Harness technology / Develop our people, systems, and capability
Mitigations
We have a dedicated training and development programme designed
to upskill our staff with the technical capabilities and future skills required for their roles and for the JFSC. This is supported by robust approaches to recognition, performance management, and succession planning. Progress against key measures that matter is regularly monitored and overseen by our executive and board.
Our response is underpinned by an established third-party risk management approach designed to identify, assess, and manage risks arising from third-party relationships at every stage of the lifecycle. Oversight of these activities is supported by a dedicated procurement officer.
We have a clearly defined data strategy with executive ownership, supported
by a programme of work designed to strengthen data governance, provide
training and upskilling, and deliver
enhanced tooling.
Insider threat risk is mitigated through
a structured data loss prevention strategy that safeguards confidential and sensitive information. Our egress monitoring detects and prevents unauthorised data movement. These controls are complemented by robust access management practices, including least-privilege principles and regular entitlement reviews, as well as a security culture supported through ongoing awareness and training programmes. The effectiveness of our information protection controls is independently assured and tested on a regular basis.
Risk | Strategic anchor | Mitigations | |
Registry operations Challenges in respect of resourcing, capability, system resilience, strategy and governance hinder ability to address service standards and experience sustainability. | Harness technology / Develop our people, systems, and capability | With the strategic review of registry now complete, we are progressing a series of actions to enhance the effectiveness of registry's operations and to improve the accessibility and ease of the services we provide. Our approach is also ensuring our registry practices and approach align with global best practice and international standards. | |
Data protection
Compliance with the Data Protection
(Jersey) Law 2018 is overseen bythe JFSC's designated Data Protection
Officer. Throughout 2025, no data protection breaches occurred that
required reporting to the Jersey Office of the Information Commissioner (JOIC).
In October 2025, JOIC published a public statement concerning a vulnerability detected in our Registry system in January 2024. Following its detection, and together with a forensic review, we commissioned an independent third-
party root cause analysis. All actions arising from this analysis have been completed, and we worked closely
with JOIC throughout this process.
We are deeply sorry this data breach occurred, and we fully accepted JOIC's findings and conclusions. We also appreciate JOIC's recognition of the
steps we have taken to address the
issues identified, and we remain fully committed to maintaining and enhancing the technical and organisational
measures necessary to ensure the continued protection of JFSC data.
Anti-bribery and anti-corruption
Under the Financial Services
Commissions (Jersey) Law 1998 we seek to secure a proper balance between
the interests of persons carrying on
the business of financial services, the users of such services and the interests of the public at large. We also require
relevant persons' systems and controls
to prevent, detect and report financial crime, including measures to mitigate
risk associated with money laundering,
terrorist financing, financial sanctions, bribery and corruption, proliferation
financing and carrying on sensitive business activities.
Conflicts of interest within the JFSC staff are strictly managed through formal
policies, routine background checks and
clear procedures covering areas such
as share dealing, gifts and hospitality.
The JFSC also publishes a Board of Commissioners' Code of Conduct on
conflicts of interest, which is specifically designed to ensure that regulatory
decisions remain impartial and free
from any improper influence.
Human rights
We are committed to respecting and upholding recognised human rights,
and the JFSC is fully compliant with
Human Rights (Jersey) Law 2000.
Environmental, social and governance
As a regulator and registry, our role, Social
values and governance have a clear
aignment with ESG considerations. we continue to measure employee
wellbeing through our employee
We are a values-led organisation, survey, with sentiment trending
with social good built into our guiding upwards in 2025 - see page 20 for principles of preventing financial crime, more information
protecting the public from financial loss
and safeguarding the best economic significant activity from our employee interests of our island. mental health and inclusion groups,
including mental health awareness
We have robust and transparent week and baby loss awareness week governance, as laid out in the
accountability section of this report. our gender balance can be found
in the remuneration and employee
Given our organisational operating report on page 45
model and purpose, we have a simplified
ESG framework. our mean gender pay gap reduced
to 7.6% in 2025 from 10.7% in 2024
We have focussed our ESG activity on - our gender pay gap report can be
the following areas: found on page 47
Environmental
the tender for our main construction
partner for our building move included ESG within the tender scoring to ensure it was a factor in our decision making
colleagues participated in a
beach clean to support our wider community's environmental efforts
we donated decommissioned
equipment to Highlands College, supporting local digital education and preventing waste
all colleagues have access to secure
garages to encourage cycling to work
the number of pages printed across
2025 reduced by 28% from 2024 following a colleague campaign with the purchase of each ream contributing to Durrell Wildlife Trust
we provide mental health support
as part of our employee assistance programme
we actively support colleague
volunteering for charitable organisations, including the opportunity to take two paid days to support a local charity, and undertaking honorary roles
bias training is deployed as part
of our year-end performance management cycle
the gender balance of
commissioners, executive directors and senior leadership is monitored to maintain appropriate levels
of representation
all our cleaning products and methods
conform to British standards (BS EN)
Governance
the JFSC is a member of external
ESG groups related to financial services, including the Network for Greening Financial Services and Jersey for Good
the staff forum brings the voice of
the employee into the board
our culture book supports a more
modern and progressive approach to employee related issues, specifically leading to greater accountability and
a fairer, more equitable workplace
see the governance section of this
report for more details
Accountability report
Our Board of Commissioners
Lynn Cleary
Commissioner
Robert Milner
Commissioner
Our Executive Directors Committee
Governance structure
|
|
|
Audit and Operational Remuneration Nomination Regulatory Risk Risk Committee Committee Committee Committee
Executive Directors Executive Risk
Committee Committee
Governance statement
Constitution
The JFSC is a corporate body established
under Article 2 of the Financial Services Commission (Jersey) Law 1998 (FSC(J)L) which provides that the Minister shall
appoint a Board of Commissioners
comprising persons with financial
services experience, regular users of
such services and persons representing the public interest.
Accountability arrangements
The JFSC operates independently of
the Government of Jersey, however
is accountable to the public through
the island's elected representatives, namely the Minister for External Relations and the States of Jersey. The relationship with Ministers is set out in a memorandum of understanding,
dated 10 December 2014, to ensure the operational independence of the JFSC, while facilitating effective dialogue and working practices.
Article 12 of the FSC(J)L provides that the Minister may give the JFSC general directions in respect of the policies to be followed by the JFSC in relation to the supervision and development of financial services in Jersey and the manner in
which any function of the JFSC is to be carried out, following consultation with
the JFSC and where it is in the public
interest to do so.
The JFSC produces an annual business plan and separately, this annual report, to inform members of the States Assembly and other stakeholders. The JFSC consults extensively on all proposals to create or amend laws and regulatory requirements and provides feedback statements to explain how responses were taken into account.
Governance arrangements
The Board of Commissioners (the board) maintains overall responsibility for
governance, setting strategic aims and supporting the executive director team
to put them into effect; and holding the executive accountable, within the scope
of the FSC(J)L and the powers that the JFSC has been granted under that law.
The board also oversees the running of
the board committees.
Led by Chair Jane Platt, the board believes in high quality and effective governance arrangements and, in the absence of specific codes or standards for the governance of a financial services regulator, the board uses the
UK Corporate Governance Code as a reference point for good governance practice but does not formally apply
or adopt the code or its provisions.
In line with the principles of the UK Corporate Governance Code, the JFSC's board establishes the strategy, and seeks to satisfy itself that this and its culture are aligned. In 2025 the JFSC developed a new strategy for 2026-2030.
The board is mindful of the level of resource required to negotiate an ever more complex regulatory environment, as well as supporting the need to meet international standards. It seeks to ensure that the necessary resources
are in place for the JFSC to meet
its objectives and looks to measure performance against those objectives by way of regular reporting on key performance metrics at board meetings. The board has established a framework of prudent and effective controls, which enable risk to be assessed and managed.
Mindful of its responsibilities to stakeholders, the board ensures effective engagement with, and encourages participation from, these parties. This was further supported by an external engagement strategy, with the JFSC
seeking to strengthen its relationships both locally and internationally with active participation from commissioners as well as the senior management teams. This enhances Jersey's reputation internationally and improves communication and engagement
with industry.
The board plays a key role in listening to industry to understand issues, current trends, as well as international developments, and is actively seeking to improve the JFSC's interaction with industry. The board fully supports strategic engagement with industry bodies.
In terms of the JFSC's employees,
through its Remuneration Committee,
the board ensures that workforce
policies and practices are consistent
with the company's values and support
its long-term sustainable success. The JFSC's workforce can raise any matters
of concern via the formal route of an internal whistleblowing line or through attendance at the Staff Forum meetings. Commissioner Laurens is the employee engagement commissioner, with the role
of bringing the voice of the employee
into the boardroom.
There is a clear division of responsibility between the chair and the director general, who is also a board member. No individual has unfettered power of decision-making.
Delegation of powers
The board delegates certain powers to the director general to ensure that the JFSC can run smoothly on a day-to-day basis. The director general is responsible for the successful leadership of the JFSC, ensuring that Jersey's position as an international financial centre with high regulatory standards is maintained. In some areas, the power of the commissioners to delegate is restricted by legislation. For example, the board acts in a similar manner to a tribunal in relation to contested enforcement cases. Consequently, the board is more
involved in some areas of detail than a board of a listed or private company. A full explanation regarding the delegation of powers can be found on the JFSC's website: www.jerseyfsc. org/industry/guidance-and-policy/ delegation-of-powers
Director general's responsibilities
The director general is accountable to
the JFSC board, which is made up of
on and off-island commissioners. The director general is an ex officiomember of the board.
The director general:
- provides effective leadership of the JFSC in its day-to-day operations as both a regulator and a registry, ensuring the organisation delivers its strategic priorities
- works collaboratively with the board and the executive directors' team towards common objectives, fostering effective teamwork
- drives the transformation of capabilities through the implementation of strategy and the development of the JFSC's business plan (including financial budget)
- plays a leading role in Jersey's
financial services ecosystem working closely with government and industry
to deliver high standards of regulation and a sustainable future for the sector
- maintains and enhances effective supervision of Jersey's financial services sector with a particular focus on financial crime
- develops and strengthens good relationships with regulated firms, other regulators, and relevant international bodies
- is responsible for the effective operation of risk management framework and systems of internal control
Composition of the board and appointment of commissioners
The board currently consists of the
chair, deputy chair and eight other commissioners, including the director general. Currently over three quarters
(78%) of theboard are women. All the commissioners are considered to be independent, with the exception of the director general. A chart of the current commissioners is set out on page
37 of this annual report and further information on their skills, knowledge
and experience is set out on the JFSC's website at www.jerseyfsc.org/about-us/ board-of-commissioners
New commissioners, Lynn Cleary
and Robert Milner, were appointed in September 2025. Commissioner Palmer retired from the board in August 2025.
Recruitment of commissioners follows
a rigorous and transparent process
in line with the Jersey Appointments Commission's guidance.
2025 board meetings and attendance
Commissioners do not sit on every committee. Where attendance is not applicable to the commissioner, this is marked by "-" in the table.
Audit and Remuneration Regulatory Nomination Operational Risk
Risk
Commissioners Board Chair: Chair: Chair: Chair:
Helene Narcy Claire Bowes Megan Butler Jane Platt
(from August 2025)
Matt Palmer
(until August 2025)
Jane Platt (Chair) 8/8 - 4/4 - 3/3 Monique O'Keefe 8/8 - 4/4 4/4 3/3 Annamaria Koerling 7/8 - 4/4 - 3/3 Megan Butler 7/8 3/6 - 4/4 - Claire Bowes 7/8 - 4/4 - 3/3 John Laurens 7/8 6/6 - 4/4 - Helene Narcy 8/8 6/6 - - -
Matt Palmer –
4/5 4/4 - 3/3 - retired August 2025
Lynn Cleary –
appointed September 1/2 - - - - 2025
Robert Milner –
appointed September 2/2 - - - - 2025
The board met eight times during 2025 to consider strategy, risk and regular business.
In June 2025, the commissioners and the executive met for a strategy day to progress the development of the new JFSC strategy for 2026-2030, including the JFSC's role in the Government
of Jersey's financial services competitiveness programme, a registry strategic review and 2026/27 divisional plans.
The strategic focus of 2025 board agendas included stakeholder engagement, strategy development and further development of a risk-based approach to supervision.
Throughout the year, the executive
and commissioners participated in
events with fellow regulators, industry representatives and government
ministers. Frequent discussions took
place over the year with government relating to significant financial services matters.
Board members record their conflict of interests on the JFSC's register
of interest and are asked to make
annual attestations as to those entries.
Furthermore, commissioners consider
the potential for conflicts of interest to arise in meetings and recuse themselves should any perceived or actual conflict be identified.
Board effectiveness
The appointment of a new chair in 2024 and two new on-island commissioners in 2025 has provided new skillsets and experience. In 2025 the Nomination Committee refreshed the board skills matrix to ensure focus on the JFSC's strategic goals and requirements.
Nomination Committee
The board's Nomination Committee is responsible for reviewing the structure, size and composition (including the skills, knowledge, experience and diversity) required of the board and makes recommendations to the board about any changes.
Its principal focus in 2025 was to
finalise the recruitment of two new commissioners, Lynn Cleary and Robert Milner, in light of the recent retirement of Matt Palmer, and apending retirement.
Audit and Operational Risk Committee
The Audit Committee expanded its
remit in January 2025 to become the
Audit and Operational Risk Committee. It is responsible for monitoring internal financial control systems and works with the executive directors and the external
auditor to ensure the quality of the management financial reports and the annual accounts. It is also responsible
for overseeing the management of
operational risk across the JFSC,
ensuring that policies exist and the organisational structure, budget and
resources are appropriate to manage
the JFSC's principal risks. The committee
also oversees the development of (and ongoing monitoring against) the JFSC's operational risk appetite. During 2025, external auditors PKF Channel Islands
(a member of firm PKF International) were appointed by the board in
accordance with our governance
framework.
Responsibility for annual report and accounts
This annual report and accounts comply with the requirement in the FSC(J)L which require the Minister for External Relations to lay the report and accounts before the States Assembly no later than seven months after the end of the financial year.
The statutory obligations on the commissioners require that the
annual accounts shall be prepared in accordance with generally accepted accounting principles and show a true
and fair view of the surplus or deficit for the period and state of affairs at
the period end. The commissioners
have elected to prepare the financial statements in accordance with Financial Reporting Standard 102 (FRS102); the Financial Reporting Standard applicable
in the United Kingdom and the Republic
of Ireland.
Taking into account general practice,
the commissioners confirm that they are responsible for:
keeping adequate accounting records
sufficient to show the financial position within a reasonable period of time
safeguarding the assets and for taking reasonable steps for the prevention and detection of fraud and other irregularities
preparing the financial statements in accordance with applicable laws and regulations
selecting suitable accounting policies and applying them consistently
making judgments and accounting estimates that are reasonable
and prudent
preparing the accounts on a going concern basis unless it is inappropriate to presume that the JFSC will continue in business
Remuneration Committee
As well as monitoring the level and structure of remuneration for senior management (directors at grade
nine and above) including individual performance against objectives, the Remuneration Committee provides
advice and counsel to the JFSC's executive in the production of remuneration policies and practices to support strategy and promote long-term sustainable success.
The director general and the executive director of people and culture also attend Remuneration Committee meetings.
Regulatory Risk Committee
Responsibility for risk and risk management remains with the full board. The Regulatory Risk Committee's main duty is conducting oversight of the JFSC's regulatory risk management approach, including its system of regulation and
the effectiveness of its regulatory risk identification, assessment, and response. In 2025 it principally spent its time working on the further development
of the JFSC's approach to regulatory risk, including sector risk reporting.
43
Remuneration and employee report
The JFSC's remuneration principes are designed to support our strategic anchor of developing our people, systems and capabilities to be a high performing organisation. We seek to attract, develop and retain high calibre individuals with diverse backgrounds and experiences, and reward them for delivering outcomes and role modelling enabing behaviours.
We complete an annual external pay benchmarking exercise to ensure that our remuneration package remains competitive in the jurisdiction, which has a highly competitive labour market.
Metrics3
We report on several people metrics: 2025 employee split by grade/gender
Grade 1 is the lowest salary band, and 9 the highest.
Grade | Male staff | Female staff |
Grade 1 | 2 | 3 |
Grade 2 | 1 | 3 |
Grade 3 | 7 | 17 |
Grade 4 | 11 | 22 |
Grade 5 | 20 | 25 |
Grade 6 | 31 | 30 |
Grade 7 | 22 | 32 |
Grade 8 | 9 | 6 |
Grade 9 | 4 | 5 |
Total | 107 | 143 |
Gender
- 57% of our total employee population is female
- our executive team has a 56% to 44% female-to-male ratio
- our commissioners have a 78% to 22% female-to-male ratio
Contract type
- 243 employees on permanent contracts
- 3 employees on fixed term contracts
- 0 employees on zero-hour contracts
- 4 employees on apprenticeship contracts
- 9 commissioners
Tenure (incudes ony permanent empoyees)
Average employee tenure is 4.7 years (for those on a permanent contract).
Learning and development £365,000 spent in 2025
Colleague remuneration4
Employees are split between nine grades.
Grades 7-9*
- 77 employees
- average salary: £106,636.20
Grades 4-6
- 139 employees
- average salary: £57,595.12
Grades 1-3
- 33 employees
- average salary £34,617.36
3 Alldata in the remuneration and employee report is presented as at 31 December 2025
4 Includes fixed term contracts, excludes director general *excludes director general 44
Board remuneration
The board comprises commissioners and the director general. Commissioners receive a fixed fee, and noadditional amounts are paid for participating in or chairing sub-committees, dealing with enforcement cases or attending to other matters.
The director general is a board member on an employment contract.
Commissioner | 2025 remuneration (gross) | 2024 remuneration (gross) |
Jane Platt, chair Jill Britton, director general Monique O'Keefe, deputy chair Annamaria Koerling Matthew Palmer Claire Bowes Megan Butler John Laurens Helene Narcy Lynn Cleary Robert Milner | £155,250 £300,000 fixed pay and £51,000 bonus £38,342 £41,963 £17,781* £41,963 £41,963 £29,891 £29,891 £7,396* £7,396* | £104,615* £294,450 fixed pay and £76,000 bonus £37,045 £40,544 £28,881 £40,544 £40,544 £28,881 £20,142* N/A N/A |
Commissioners who retired in January 2024 | N/A | £3,649* |
Tota | £762,836 | £715,295 |
*Fees reflect an appointment or retirement part way through the year
Gender pay gap report
We voluntarily publish our gender pay Gender pay gap report
gap as part of our ongoing commitment
to incusion and greater transparency. Below is our gender pay gap data for
2025 as at 31 December 2025:[1]
Definition of the gender pay gap
The gender pay gap is the difference between the average hourly pay for men
and women across an organisation. This figure is expressed as a percentage of men's earnings. Apositive percentage figure shows that women have a lower average hourly pay than men, whereas
a negative percentage shows that men
have lower average hourly pay than
women. In effect, the gender pay gap calculation functions as a high-level overview of an organisation's gender pay balance.
Female employees | 143 |
Male employees | 107 |
Mean gender hourly gap | 7.61% |
Mean bonus pay gap | -12.17% |
Female employees who received a bonus | 132 |
Male employees who received a bonus | 97 |
What the gender pay gap is not Explaining our results
The gender pay gap is not a reflection Gender pay gap
on pay equity, which refers to men and The mean gender pay gap of 7.6%
women receiving equal pay for doing the has improved from the 2024 position
same or similar jobs. All JFSC colleagues of 10.7%. Overall, women's average
are remunerated on externally (or mean) salary is marginally lower benchmarked pay scales with equivalent than men's average salary.
pay for comparable positions, therefore
ensuring pay equity. In many organisations a gender pay
gap indicates a lack of women in senior
Mean calculation positions, however this is not the case at
We use the mean calculation for the JFSC. At all levels other than grade simplicity and ease of understanding. 8, there's either gender balance or a
The mean pay gap is calculated by greater proportion of female colleagues. adding up the hourly pay of all the The core disparity is in our junior grades
female colleagues in the JFSC and 2-4, where there is a significantly greater dividing that by the total number of proportion of women to men, which
females. We then do the same sum for impacts the average pay by gender, thus
male colleagues and compare the two explaining the mean gender pay gap.
figures, expressing the result as a % of
men's salaries.
Bonus pay gap
Our discretionary bonus scheme is performance based, with a link between performance rating and a bonus range. This year we have a –12.17% bonus gap, meaning women's average (or mean) bonus was higher than men's average bonus.
To be eligible for a bonus, colleagues must have been in employment for a qualifying period and have met required performance thresholds. Individual awards differ based on individual performance and contribution.
The negative bonus gap can be explained by several factors including:
differing performance ratings
proportionally, more women met the
bonus eligibility criteria
the higher proportion of women to
men at grades 7 and 9 (whohave higher salaries and therefore higher average bonuses)
In support of our people strategy vision to be a leading employer in Jersey,
we have an aspiration to develop
an inclusive culture with a diverse workforce. We include awareness of bias and discrimination within our manager training to drive appropriate decisions around performance assessment and remuneration.
1 All gender pay calculations are based on both temporary and permanent colleagues, while
contractors, agency employees and secondees have been excluded. 47
Independent auditor's report
to the Minister for External Relations of the States of Jersey Opinion Basis for opinion
We have audited the financial
statements of the Jersey Financial
Services Commission (the Commission') for the year ended 31 December
2025 which comprise the Income and Expenditure Account, the Statement
of Financial Position, the Statement of Changes in Accumulated Reserves, the Statement of Cash Flows and Notes
to the Financial Statements, including
a summary of significant accounting policies. The financial reporting
framework that has been applied in
their preparation is applicable law and
United Kingdom Accounting Standards, including Financial Reporting Standard
102 The Financial Reporting Standard applicable in the UK and Republic of
Ireland (United Kingdom Generally Accepted Accounting Practice').
In our opinion, the financial statements:
- give a true and fair view of the state of the Commission's affairs as at 31 December 2025 and of its results for the year then ended;
- have been prepared in accordance with United Kingdom Generally Accepted Accounting Practice; and
- have been prepared in accordance with the requirements of the Financial Services Commission (Jersey) Law 1998.
We conducted our audit in accordance
with International Standards on Auditing (UK) (ISAs (UK)), the Code of Audit Practice (December 2023) issued by
the Comptroller & Auditor General, and applicable law. Our responsibilities under
those standards are further described
in the Auditor's responsibilities for the audit of the financial statements section of our report. We are independent of
the Commission in accordance with the
ethical requirements that are relevant
to our audit of the financial statements in Jersey, including the FRC's Ethical
Standard, and we have fulfilled our other ethical responsibilities in accordance
with these requirements. We believe that
the audit evidence we have obtained is sufficient and appropriate to provide a basis for our opinion.
Conclusions relating to going concern
In auditing the financial statements, we have concluded that the Commissioners'
use of the going concern basis of
accounting in the preparation of the
financial statements is appropriate.
Based on the work we have performed,
we have not identified any material uncertainties relating to events or
conditions that, individually or collectively, may cast significant doubt on the Commission's ability to continue as a
going concern for a period of at least
twelve months from when the financial statements are authorised for issue.
Our responsibilities and the responsibilities of the Commissioners with respect to going concern are described
in the relevant sections of this report.
48
Key audit matters and any comments we make on the
results of our procedures thereon, were
Key audit matters are those matters that, addressed in the context of our audit
in the auditor's professional judgement, of the financial statements as a whole, wtheerefinoafn mc oiaslts st ia gt ne imfice an nts ceofinththeecu aurr de in tt of awneddion nfoortmpirnogv iodueraopseinpioa nra tt he e orpeionnio, na nodn
period and include the most significant these matters.
assessed risks of material misstatement
(whether or not due tofraud) identified We summarise below the key audit
by the auditor, including those which had matters in forming our audit opinion,
the greatest effect on: the overall audit together with an overview of the principal strategy; the allocation of resources in audit procedures performed to address the audit; and directing the efforts of each matter and key observations arising
the engagement team. These matters, from those procedures.
Key audit matter | How our audit addressed the key audit matter |
Risk of fraud in revenue recognition - Reguatory fee income and registry fee income Relevant disclosures: Note 1 (Accounting Policies) Note 4 (Regulatory Fee Income) Note 5 (Registry Fee Income) Description of the Key Audit Matter: There is a risk that revenue is misstated due to fraud. The risk is particularly high due to the overall significance to the financial statements, complexity, volume of transactions, and the high inherent risk of fraud in revenue recognition. We determined that this was one of the most significant assessed risks of material misstatement. Regulatory fees are calculated based on various fee types, which vary depending on the licences held by regulated entities and, for certain fee categories, information self-declared by those entities. The volume of fee types, reliance on the completeness and accuracy of underlying data, and the use of automated system calculations required significant audit effort. | Our audit approach to address the risk of fraud in revenue recognition included but was not limited to the following procedures: Pervasive tests:
and supported. Completeness:
system export, assessed the sequential numbering of transactions to identify gaps, and reconciled the report to the general ledger. Accuracy and Occurrence:
|
Key audit matter | How our audit addressed the key audit matter |
Registry fees are generated from high volumes of automated transactions, increasing the risk of incomplete or inaccurate recognition. The scale and automated nature of the revenue stream required significant auditor attention. |
Cut off:
Our observations We obtained sufficient, appropriate audit evidence that revenue was not materially misstated for the year ended 31 December 2025. |
Valuation of intangible assets Relevant disclosures: Note 1 (Accounting Policies) Note 9 (Intangible Assets) Description of the Key Audit Matter: There is a risk that the value of intangible assets is overstated and should be impaired. Due to the judgement and estimates involved in determining the carrying value of intangibles and assessing them for impairment, and their high carrying value with respect to materiality and the overall Statement of Financial Position, we determined that this was one of the most significant assessed risks of material misstatement. | Our audit approach to address the valuation risk of intangible assets included but was not limited to the following procedures:
Our observations We obtained sufficient, appropriate audit evidence that the valuation of intangible assets were not materially misstated as at 31 December 2025. |
Materiality
The scope of our audit was influenced by our application of materiality. We
set certain quantitative thresholds
for materiality. These, together with qualitative considerations, helped us
to determine the scope of our audit
and the nature, timing and extent of
our audit procedures on the individual
financial statement line items and disclosures and in evaluating the effect
of misstatements, both individually and
in aggregate on the financial statements as a whole.
Based on our professional judgement, we determined materiality for the financial statements as a whole as follows:
Overall materiality | £340,000 |
How we determined it | 1% of total expenses |
Rationale for benchmark applied | We believe that the Commission's total expenditure is the most appropriate benchmark because the expenditure for the financial year determines the annual funding requirement, which forms the basis for the fees invoiced to regulated firms. This aligns with guidance in Practice Note 10 issued by the Public Audit Forum, which suggests tot al cost or expenditure as the most appropriate materiality benchmark for the audit of public sector bodies. |
We use performance materiality to reduce to an appropriately low level the probability that the aggregate
of uncorrected and undetected misstatements exceeds overall materiality. Specifically, we use performance materiality in determining the scope of our audit and the nature and extent of our testing of account balances, classes of transactions and disclosures, for example in determining sample sizes. Our performance materiality was 75% of overall materiality, amounting to £255,000
for the financial statements.
In determining the performance materiality, we considered a number of factors – the history of misstatements, risk assessment and aggregation risk and the effectiveness of controls -
and concluded that an amount at the upper end of our normal range was appropriate.
We agreed with the Audit and Operational Risk Committee that we would report to
them misstatements identified during our audit above £34,000 as well as misstatements below that amount that, in our view, warranted reporting for qualitative reasons.
An overview of the scope of our audit
As part of designing our audit, we assessed the risk of material misstatement in the financial statements, whether due to fraud or error, and then designed and performed audit procedures responsive to those risks. In particular, we looked at where the Commissioners made subjective judgements such as making assumptions on significant accounting estimates.
We tailored the scope of our audit to
ensure that we performed sufficient
work to be able to give an opinion on
the financial statements as a whole. We used the outputs of a risk assessment,
our understanding of the Commission, its environment, controls and critical business processes.
Other information
The other information comprises the information included in the Annual Report, other than the financial statements and our auditor's report
thereon. The Commissioners are
responsible for the other information.
Our opinion on the financial statements does not cover the other information
and, except to the extent otherwise
explicitly stated in our report, we do
not express any form of assurance conclusion thereon.
In connection with our audit of the
financial statements, our responsibility is to read the other information and, in doing so, consider whether the other information is materially inconsistent
with the financial statements or our knowledge obtained in the audit or otherwise appears to be materially misstated. If we identify such material inconsistencies or apparent material misstatements, we are required to
determine whether there is a material misstatement in the financial statements or a material misstatement of the other information. If, based on the work we
have performed, we conclude that there
is a material misstatement of this other information, we are required to report
that fact.
We have nothing to report in this regard. Responsibilities of the Commissioners
As explained in the'Responsibility for annual report and accounts' on p43, the Commissioners are responsible for:
- the preparation of the financial statements in accordance with the Financial Services Commission (Jersey) Law 1998 and United Kingdom Generally Accepted Accounting Practice;
- such internal control as the Commissioners determine is
necessary to enable the preparation
of financial statements that are free from material misstatement, whether
due to fraud or error.
In preparing the financial statements, the Commissioners are responsible for assessing the Commission's ability to continue as a going concern, disclosing, as applicable, matters related to
going concern and using the going concern basis of accounting unless the Commissioners either intend to liquidate the Commission or to cease operations, or have no realistic alternative but to do so.
Auditor's responsibilities for the audit of the financia statements
Our objectives are to obtain reasonable assurance about whether the financial statements as a whole are free from material misstatement, whether due to fraud or error, and to issue an auditor's report that includes our opinion.
Reasonable assurance is a high level
of assurance, but is not a guarantee
that an audit conducted in accordance
with ISAs (UK) will always detect a material misstatement when it exists. Misstatements can arise from fraud
or error and are considered material
if, individually or in the aggregate,
they could reasonably be expected
to influence the economic decisions of users taken on the basis of these financial statements.
Irregularities, including fraud, are instances of non-compliance with laws and regulations. We design procedures in line with our responsibilities, outlined above, to detect material misstatements in respect of irregularities, including fraud.
The extent to which our procedures being satisfied that they give a true
are capable of detecting irregularities, and fair view of the results of the
including fraud is detailed below:
Commission; and
We obtained an understanding of Review of correspondence with the
the legal and regulatory framework Jersey Data Protection Authority; applicable to the Commission through
Journal entry testing - including
enquiry of management, review of
analysis of the general ledger to
board minutes and review of legislation.
identify entries deemed to represent
We identified the following principal
a higher risk of fraud or error;
laws and regulations relevant to the
Commission: Assessment of the appropriateness
- Financial Services Commission of accounting policies; and
(Jersey) Law 1998; and Assessment of the reasonableness United Kingdom Accounting of judgements made by management
Standards, including Financial in accounting estimates.
Reporting Standard 102 The Financial The inherent limitations of an audit
Reporting Standard applicable mean that there will always be a risk
in the UK and Republic of Ireland that irregularities will go undetected,
(United Kingdom Generally Accepted including those which may ultimately Accounting Practice'). lead to a material misstatement. This
We developed an understanding of risk is considered greater where an
the key fraud risks to the Commission irregularity results from fraud including (including how fraud might occur), misrepresentation, collusion, and forgery.
the controls in place to help mitigate A further description of our responsibilities those risks, and the accounts, balances for the audit of the financial statements and disclosures within the financial is located on the Financial Reporting statements which may be susceptible to Council's website at: www.frc.org.uk/ management bias. Our understanding auditorsresponsibilities. This description
was obtained through review of the forms part of our auditor's report.
financial statements for accounting
estimates, analysis of journal entries, Use of our report
walkthrough of the key control cycles This report is made solely to the
in place and enquiry of management. Minister for External Relations of the Our procedures to assess compliance States of Jersey in accordance with
with the principal laws and regulations the requirements of Article 21(3) of the and to respond to those fraud risks Financial Services Commission (Jersey) identified included, but were not Law 1998. Our audit work has been limited to: undertaken so that we might state to
the Minister for External Relations those Identifying and assessing the design matters we are required to state to them
of key controls implemented by in an auditor's report and for no other management to prevent and detect purpose. To the fullest extent permitted
fraud; by law, we do not accept or assume
Enquiry of management and the audit responsibility to anyone other than the
and operational risk committee; Minister for External Relations, the Commission and the Commissioners as
Circulating questionnaires to key a body, for our audit work, for this report, personnel in the finance and IT teams; or for the opinions we have formed.
- Performance of analytical procedures to identify unusual relationships which may indicate a risk of fraud or an irregularity;
- Review of board minutes;
PKF CI Assurance Limited 9 Bond Street, St. Helier , Jersey, JE2 3NP
Date: 13 April 2026
Financial statements
Statement of comprehensive income for the year to 31 December 2025
2025 2024 £'000 £'000
Turnover Notes Regulatory fee income 4 Registry fee income 5 Total fee income
25,018 | 24,081 |
8,910 | 8,298 |
33,928 | 32,379 |
1,510 | 637 |
|
|
35,438 | 33,016 |
(22,934) | (21,273) |
(3,226) | (3,581) |
(1,594) | (1,418) |
(757) | (1,241) |
(62) | (142) |
(2,894) | (2,678) |
(2,006) | (1,612) |
(365) | (341) |
(173) | (140) |
(34,011) | (32,426) |
|
|
1,427 | 590 |
|
|
990 | 597 |
2,417 | 1,187 |
|
|
|
|
Other income 6 Total income
Expenses
Staff costs
7
Computer systems
Premises costs
Professional services
Investigation & litigation
Other operating costs
Depreciation, amortisation and impairments Staff learning and development
Travel costs
Total expenses
Operating profit
Bank interest receivable
Total comprehensive income for the year 8
All the items dealt with in arriving at the total comprehensive income relate to continuing operations.
Statement of financial position as at 31 December 2025
2025 2024 Fixed Assets Notes £'000 £'000
Intangible assets 9 2,486 4,308 Tangible fixed assets 10 520 523 Subsidiary undertakings 18 - -
3,006 4,831
Current Assets
Trade and other debtors 11 286 922 Prepayments - due within one year 964 1,468 Prepayments - due after more than one year 295 - Cash and cash equivalents 12 16,466 11,905
18,011 14,295
Total assets 21,017 19,126
Creditors - Amounts falling due in less than one year
Fee income received in advance - 259 Creditors 13 5,898 5,050 Provisions 14 605 -
6,503 5,309 Net current assets 11,508 8,986
Creditors - Amounts falling due after one year
Creditors 13 426 1,198 Provisions 14 108 1,056
534 2,254
Net assets 13,980 11,563 Represented by
Accumulated reserves 13,980 11,563
The notes on pages 58 to 71 form an integral part of the financial statements.
The financial statements on pages 54 to 71 were approved and authorised for issue by the Board of Commissioners on 13 April 2026, and signed on its behalf:
Jane Platt Jill Britton
Chair Director General
Statement of changes in accumulated reserves
Accumulated reserves
£'000
Balance at 1 January 2024 10,376 Total comprehensive income for the year 1,187 Balance at 31 December 2024 11,563
Balance at 1 January 2025 11,563 Total comprehensive income for the year 2,417 Balance at 31 December 2025 13,980
The notes on pages 58 to 71 form an integral part of the financial statements.
Statement of cash flows
for the year ended 31 December 2025
Cash flows from operating activities Notes Total comprehensive income for the year
Net interest receivable
Depreciation of tangible fixed assets 10 Amortisation of intangible assets 9 Write offs of intangible and tangible fixed assets
Movements in provisions
(Decrease)/increase in impairment of trade debtors
Decrease in debtors
Decrease in income received in advance
Increase in creditors
Net cash from/(used in) operating activities
2025 2024 £'000 £'000
2,417 1,187 (990) (597)
269 335 1,737 1,277 95 184
(343) 331 (165) 54
998 2,264 (259) (8,656)
76 92 3,835 (3,529)
Cash flows from investing activities:
Interest received 1,002 596 Purchase of tangible fixed assets 10 (276) (235) Net cash from investing activities 726 361
Net increase/(decrease) in cash and cash equivalents 4,561 (3,168) Cash and cash equivalents at the beginning of the year 11,905 15,073 Cash and cash equivalents at the end of the year 12 16,466 11,905
Cash and cash equivalents consists of:
Cash at bank 2,299 2,040 Short-term deposits 14,167 9,865 Cash and cash equivalents 12 16,466 11,905
The notes on pages 58 to 71 form an integral part of the financial statements.
Notes to the financial statements
1. Significant accounting policies
Basis of preparation
The financial statements have been prepared in accordance with United Kingdom Accounting Standards, including Financial Reporting Standard 102, The Financial Reporting Standard applicable in the United Kingdom and the Republic of Ireland' ("FRS 102") and Financial Services Commission (Jersey) Law 1998.
The financial statements are prepared on a going concern basis, under the historical cost convention.
The principal accounting policies applied in the preparation of the financial statements are set out below. These policies have been consistently applied to both accounting years presented unless otherwise stated.
The functional and presentation currency is the pound sterling.
In accordance with FRS 102 Section 9.9A, the JFSC has elected not to prepare consolidated financial statements, as the subsidiary, JFSC Property Holdings No. 1 Ltd, is immaterial to the JFSC and its exclusion does not affect the true and fair view of the financial statements.
General information
The JFSC is a body established pursuant to the Financial Services Commission (Jersey) Law 1998 (the "Commission Law"). By virtue of Article 2 of the Commission Law, the JFSC is a body corporate.
Our registered address is Jersey Financial Services Commission, PO Box 267, 14-18 Castle Street, JE4 8TP. Income recognition
Turnover comprises income arising for the sale of services. Income is recognised to the extent that it is probable that the economic benefits associated with the transaction will flow to the JFSC and the amount of income can be measured reliably. Income is measured at the fair value of the consideration received or receivable, net of any applicable discounts.
The JFSC has two main income streams, Registry and Regulatory fee income. Registry fee income
Registry fee income relates to services provided to customers in respect of registry filings and related activities and is recognised when the related service is provided.
Regulatory fee income
Regulatory fee income is recognised on a straight-line basis over the relevant regulatory period, reflecting continuous regulatory oversight during the licence period. The transaction price is adjusted for any expected discounts or penalties, which are estimated and recognised as a reduction in income.
Regulatory fee income also includes the delivery of specific services. Income is recognised when the service is provided.
The portion of the annual regulatory fee relating to the Government levy is excluded from income. The JFSC acts as an agent in collecting this amount on behalf of the Government of Jersey, and accordingly recognises a liability for the amounts collected and payable.
Other income
Other income streams include the following: Grants and financial assistance
Grants and financial assistance from the Government of Jersey are recognised on a class-by-class basis under either the performance model or the accruals model. The performance model is applied to revenue grants where income is recognised when the performance-related conditions are met or, where there are no specified future performance-related conditions, when the grant proceeds are received or receivable. The accruals model is applied to capital grants where income is recognised on a systematic basis over the periods in which the related expenditure is recognised, in this instance over the expected useful economic life of the related asset.
Recoveries of enforcement costs
Recoveries of enforcement costs are accounted for only when they have been agreed with the regulated entity or awarded by the Royal Court and it has become virtually certain that they will be received.
Interest income
Interest income on bank deposits is accrued on a time basis by reference to the principal outstanding and the effective interest rate applicable.
Civil penalties
Civil penalties are treated in accordance with Article 21G of the Commission Law. They are recognised when agreed with the regulated entity and when collection is probable. By law, penalties must be returned to industry through fee reductions. Therefore:
A receivable and deferred income liability are recognised when the penalty is agreed.
The liability is released to regulatory fee income when the related fee reduction is applied. This release represents a reversal of the liability rather than income earned by the JFSC. Expenses
All expenses are accounted for on an accruals basis.
Foreign currency
Transactions in foreign currencies are translated into Sterling at the exchange rate ruling on the date of the transaction. Monetary assets and liabilities denominated in foreign currencies are translated at the exchange rate at the reporting date. Exchange differences arising on the settlement or translation of monetary items are recognised in the statement of comprehensive income for the period.
Non-monetary items measured at historical cost in a foreign currency are translated using the exchange rate at the date of the transaction. Non-monetary items measured at fair value in a foreign currency are translated using the exchange rate at the date when the fair value was determined.
Employee benefits
The JFSC provides a range of benefits to employees, including an annual bonus scheme, paid holiday arrangements and a defined contribution pension plan.
Short term benefits
Short term benefits, including holiday pay and other similar non-monetary benefits, are recognised as an expense in the period in which the service is rendered.
Defined contribution pension plan
The JFSC operates a defined contribution pension plan under which fixed contributions are paid into a separate entity. Once contributions have been paid the JFSC has no further payment obligations. The contributions are recognised as an expense when they are due.
Amounts not paid are shown in accruals in the statement of financial position. The assets of the plan are held separately from the JFSC in independently administered funds.
One employee is included in the Jersey Public Employees Pension Fund (PEPF). The JFSC is unable to identify its share of the underlying assets and liabilities of the PEPF and therefore in accordance with FRS 102 Section 28 it treats contributions to the scheme as if it were a defined contribution scheme.
Annual bonus plan
The JFSC operates an annual bonus plan for employees. An expense is recognised when the JFSC has a legal or constructive obligation to make payments under the plan as a result of past events and a reliable estimate of the obligation can be made.
Financial instruments
The JFSC enters into basic financial instrument transactions that result in the recognition of financial assets and liabilities including trade and other debtors, cash balances and trade and other creditors.
Financial assets and liabilities
The JFSC has chosen to adopt sections 11 and 12 of FRS 102 in respect of financial instruments. Recognition and measurement:
Basic financial assets and liabilities are initially recognised at transaction price (including transaction costs). Such assets and liabilities are subsequently carried at amortised cost using the effective interest method.
For non-interest bearing debt instruments that are payable or receivable within a year amortised cost is the undiscounted amount of cash or other consideration expected to be paid or received.
Impairment of financial assets:
At the end of each reporting period, financial assets measured at cost or amortised cost are assessed for objective evidence of impairment. If such evidence exists, an impairment loss is recognised in the statement of comprehensive income.
An impairment loss is the difference between the asset's carrying amount and the present value of estimated future cash flows, discounted at the asset's original effective interest rate.
Derecognition:
A financial asset is derecognised when the contractual rights to the cash flows from the asset expire or when the asset is settled. A financial liability is derecognised when the obligation specified in the contract is extinguished, which occurs when it is settled, cancelled, sold, or expires.
Intangible assets
Intangible assets are stated at cost less accumulated amortisation and accumulated impairment losses.
Costs associated with maintaining computer software are recognised as an expense as incurred. Development costs that are directly attributable to the design and testing of identifiable and unique software products controlled by the JFSC are recognised as intangible assets when the following criteria are met:
It is technically feasible to complete the software so that it will be available for use. Management intends to complete the software and use or sell it.
There is an ability to use or sell the software.
It can be demonstrated how the software will generate probable future economic benefits.
Adequate technical, financial and other resources to complete the development and to use or sell the
software are available.
The expenditure attributable to the software during its development can be reliably measured.
Other development expenditures that do not meet these criteria are recognised as an expense as incurred. Development costs previously recognised as an expense are not recognised as an asset in a subsequent period.
Amortisation is provided for using the straight-line method over the estimated useful lives of the assets to reduce the asset's carrying amount to its estimated residual value, as follows:
Computer software Up to 7 years Amortisation is included in expenses in the statement of comprehensive income.
The JFSC assesses at each reporting date whether there is an indicator of impairment for intangible assets. Typical indicators include significant decline in market value, adverse changes in technological, market, economic, or legal environments and underperformance relative to expectations.
Gains and losses on disposal of intangible assets are determined by comparing any proceeds with their carrying amount and are recognised in the statement of comprehensive income.
Tangible fixed assets
Tangible fixed assets are stated at historical cost less accumulated depreciation and accumulated impairment losses. Historical cost includes the original purchase price and expenditure that is directly attributable to bringing the asset to the location and condition necessary for it to be capable of operating in the manner intended by management.
Repairs and maintenance are charged to the statement of comprehensive income during the period in which they are incurred. Depreciation of tangible fixed assets is calculated using the straight-line method, allocating the cost of the assets to their residual values over their estimated useful lives. The estimated useful lives used for this purpose are:
Office furniture, fittings and equipment 3 to 5 years
Computer equipment 3 to 5 years
Leasehold improvements Over the remaining lease period
Gains and losses on disposals of tangible fixed assets are determined by comparing the proceeds with the carrying amount and are recognised in the statement of comprehensive income.
Investments
The investment in subsidiary is held at cost less accumulated impairment losses. Impairment
At each statement of financial position date non-financial assets not carried at fair value are assessed to determine whether there is an indication that the asset may be impaired. If there is such an indication the recoverable amount of the asset is compared to the carrying amount of the asset.
The recoverable amount of the asset is the higher of the fair value less costs to sell and value in use. Value in use is defined as the present value of the future cash flows before interest obtainable as a result of the asset's continued use. These cash flows are discounted using a discount rate that represents the current market risk free rate and the risks inherent in the asset.
For assets held for their service potential, such as Registry and Regulatory systems, cash flow driven valuation (such as value in use) may not be appropriate. In these circumstances value in use (in respect of assets held for their service potential) is determined by the present value of the asset's remaining service potential plus the net amount the entity will receive from its disposal or depreciated replacement cost.
If the recoverable amount of the asset is estimated to be lower than the carrying amount, the carrying amount is reduced to its recoverable amount. An impairment loss is recognised in the statement of comprehensive income.
If an impairment loss is subsequently reversed, the carrying amount of the asset is increased to the revised estimate of its recoverable amount, but only to the extent that the revised carrying amount does not
exceed the carrying amount that would have been determined (net of depreciation or amortisation) had
no impairment loss been recognised in prior periods. A reversal of an impairment loss is recognised in the statement of comprehensive income.
Leases
Rent payable under operating leases is charged to the statement of comprehensive income on a straight-line basis over the term of the lease.
Prepayments
Prepayments are payments made for assets or services that will be received in the future. These are initially recorded as assets and expensed to the statement of comprehensive income over the period to which
they relate. The portion relating to periods more than 12 months after the reporting date is classified as non-current.
Cash and cash equivalents
Cash and cash equivalents comprise cash in hand, deposits held at call with banks, and other short-term highly liquid investments with original maturities of three months or less from the date of acquisition.
Where cash balances are held on behalf of third parties (e.g., customer funds or registry balances), these are disclosed separately in the notes to the financial statements and are not included in cash and cash equivalents if the entity does not have an unconditional right to access the funds.
Cash and cash equivalents denominated in foreign currencies are translated at the exchange rate at the reporting date, with resulting exchange differences recognised in the statement of comprehensive income.
Provisions
Provisions are recognised when the JFSC has a present legal or constructive obligation as a result of past events, it is probable that an outflow of resources will be required to settle the obligation, and the amount of the obligation can be estimated reliably. In particular:
Onerous leases
Where the unavoidable costs of a lease exceed the economic benefit expected to be received from it, a provision for onerous leases is recognised for the present value of the obligations under the lease. The expected loss is recognised as an expense immediately, with a corresponding provision. The onerous leases provision relates to current leases and represents the best estimate of the expenditure required to settle the obligation.
Provision for premises reinstatement
Provision is made for the expected costs of reinstating office premises to their original condition upon the termination of existing lease agreements. The balance represents management's best estimate of amounts to be paid for reinstatement. The provision is assessed each year based on changes in the expected costs of reinstatement and discount rates where applicable. The provision will be reduced when related costs are incurred in future periods. Provisions for premises reinstatement costs are discounted if the effect would be material.
Investigation and litigation costs
Where it is probable that an outflow of resources will be required to settle an obligation arising from ongoing or pending litigation, and the amount can be reliably estimated, a provision is recognised in the financial statements.
Contingent assets
Contingent assets are not recognised. Contingent assets are disclosed in the financial statements when an inflow of economic benefits is probable.
Related parties
The JFSC discloses transactions with related parties which are not wholly owned within the same group. Where appropriate, transactions of a similar nature are aggregated unless, in the opinion of the directors, separate disclosure is necessary to understand the effect of the transactions on the financial statements.
2a. Critical accounting judgements and key sources of estimation uncertainty
Estimates and judgements are continually evaluated and are based on historical experience and other factors, including expectations of future events that are believed to be reasonable under the circumstances.
Key accounting estimates and assumptions
Management is required to make estimates and assumptions concerning the future. The resulting accounting estimates may not equal the actual outcomes. The estimates and assumptions that have a significant risk
of causing a material adjustment to the carrying amounts of assets and liabilities within this and the next financial year are outlined below.
Onerous leases
Judgement has been applied in determining the recognition point for onerous leases, with the JFSC identifying the date of signing the new lease as the appropriate point, rather than the date on which the existing premises are vacated.
Provision for premises reinstatement
The premises reinstatement provision has been estimated using the same cost per square foot applied to another lease, for which the reinstatement amount has been agreed as the cancellation payment under an exit agreement. This represents management's best estimate regarding the expected future cash flows related to these costs.
Impairment of trade debtors
The JFSC reviews its trade debtors at each reporting date to assess the need for impairment. The provision is based on management's best estimate of expected recoverability, considering factors such as historical loss experience, ageing of receivables, specific customer circumstances, current economic conditions and forward-looking information where available.
Useful lives and residual values
Tangible assets and intangible assets are depreciated over their expected useful lives, taking into account residual values where appropriate. The actual lives and residual values are assessed annually and may vary depending on a number of factors. Changes in these assessments are accounted for prospectively and therefore only have a financial effect on current and future periods.
2b. Going Concern
The JFSC has accumulated funds of £13,980,000, cash holdings of £14,929,690 (available for own use) and net current assets of £11,508,000, as well as a stable income stream from registry and regulatory operations. Taking these factors into consideration, and after reviewing the forecasts and projections, covering the 12-month period from the date of signing the financial statements, the Board has a reasonable expectation that the JFSC has adequate resources to continue in operational existence for the foreseeable future. The JFSC therefore continues to adopt the going concern basis in preparing its financial statements.
- Taxation
The JFSC is exempt from the provisions of the Income Tax (Jersey) Law 1961, as amended.
- Regulatory fee income
2025 2024 £'000 £'000
Banking 2,886 2,810 Funds 10,201 9,842 Insurance business 1,368 1,225 General insurance mediation 310 293 Investment business 2,057 1,983 Trust companies 5,034 4,863 Designated non-financial businesses and professions 3,103 3,015 Recognised auditors 40 34 Money services business 19 16
25,018 24,081
- Registry fee income
Registry fees arise from the operation of the Companies Registry, the Business Names Registry, the Registry of Limited Partnerships, the Registry of Limited Liability Partnerships, the Registry of Incorporated Limited Partnerships, the Registry of Limited Liability Companies, the Registry of Separate Limited Partnerships and the Security Interests Register.
Registry fees include annual confirmation fees. The amount of the annual confirmation fees payable to the Registry includes amounts collected on behalf of and remitted to the Government of Jersey.
In 2025 the annual confirmation fee was £335 (2024: £330) for all entities except for ordinarily administered entities, which remained unchanged at £220. The government portion for 2025 for each annual confirmation remained at £175 and £145 respectively (2024: £175, £145 respectively).
2025 2024 £'000 £'000
Total annual fees collected 11,543 11,359
This is apportioned as follows:
Collected on behalf of the Government of Jersey 6,295 6,274 Collected by the JFSC 5,248 5,085 11,543 11,359
Annual confirmation fee income collected by the JFSC 5,248 5,085 Other Registry income 3,662 3,213 Total Registry income 8,910 8,298
The number of annual confirmations received during the year was:
2025 2024 Annual confirmations received 37,481 37,414
- Other income
2025 2024 £'000 £'000
Capital grant income 400 328 Revenue grant income 681 - Cost recoveries 349 291 Sundry income 80 18
1,510 637
Capital grant income relates to a release of the deferred income creditor as explained in note 13.
Revenue grant income is made up of two amounts of £129,217 (2024: £nil) and £552,228 (2024: £233,533). The first amount is a release of the deferred income creditor relating to a grant from the Government of Jersey for the creation of an Intellectual Property Registry service, as explained in note 13. The second amount has been received from the Government of Jersey to cover the cost of services provided by the JFSC in supervising Non-Profit Organisations ("NPOs"). The figure represents the JFSC's fulfilment of its obligations to NPOs over a two-year period. In 2024 this income was included within regulatory fee income.
On 31 January 2022, the JFSC entered into an agreement, the Master Services Agreement ("the MSA"), with the Jersey Resolution Authority ("JRA") for the provision of various administrative and other support services, including premises, facilities, information technology and human resources. Cost recoveries include a fee of £84,500 (2024: £82,500) charged to the JRA for services under the MSA, as well as £264,307 (2024: £208,150) of costs incurred on behalf of the JRA.
- Staff costs
2025 2024 £'000 £'000
Staff salaries 19,333 17,821 Commissioners' fees 412 345 Social security contributions 1,053 960 Contributions to employee pension schemes 1,541 1,499 Permanent health and medical insurance 595 544 Other staff costs - 104
22,934 21,273
The average number of staff employed during the year was 243 (2024: 225).
Contractors fees of £1,293,463 have been reanalysed in the 2024 comparative by removing the cost from staff salaries and presenting it instead within other operating costs. This is felt to provide a better representation of the expense.
- Total comprehensive income for the year
The surplus for the year is stated after including the expenses below:
2025 2024 £'000 £'000
Amortisation of intangible assets 1,737 1,277 Depreciation of tangible fixed assets 269 335 Write offs of intangible fixed assets 85 184 Write offs of tangible fixed assets 10 - Foreign exchange differences 8 18 Operating lease expenditure 693 618 Movement in impairment of trade debtors 43 54 Audit fees 61 63
- Intangible assets
Computer
systems under Computer
development systems Total At 1 January 2025 £'000 £'000 £'000
Cost 1 13,232 13,233 Accumulated amortisation and impairment - (8,925) (8,925) Net book value 1 4,307 4,308
Year ended 31 December 2025
Opening net book value 1 4,307 4,308 Write offs (1) (84) (85) Amortisation - (1,737) (1,737) Closing net book value amount - 2,486 2,486
At 31 December 2025
Cost - 7,580 7,580 Accumulated amortisation and impairment - (5,094) (5,094) Net book value - 2,486 2,486
As part of a 2025 strategic review of all JFSC systems, the useful lives of certain intangible assets were reviewed and reassessed on the final day of the financial year. This change has been treated as a change in accounting estimate and applied prospectively. As the revision occurred at the year-end, there was no impact on the current-year amortisation; however, future amortisation will be affected.
The useful lives of certain other intangible assets were reviewed and reassessed during the year as part of a general review. This change in accounting estimate has been applied prospectively from the date of review. The impact on the current-year amortisation was an acceleration of £142,728. These assets are fully depreciated at the year-end.
The JFSC has the following computer systems which are deemed material:
System name Carrying amount £ Remaining amortisation period Registry system 876,426 3 years Supervisory system 1,113,549 3.5 years Supervisory portal 138,743 1 year Risk model 357,364 2 years
2,486,082
- Tangible fixed assets
Office
furniture,
fittings & Leasehold Computer
equipment improvements equipment Total At 1 January 2025 £'000 £'000 £'000 £'000
Cost 837 350 1,171 2,358 Accumulated depreciation and impairment (568) (330) (937) (1,835) Net book value 269 20 234 523
Year ended 31 December 2025
Opening net book value 269 20 234 523 Additions 8 179 89 276 Write offs (22) (1) 13 (10) Depreciation (82) (6) (181) (269) Closing net book value amount 173 192 155 520
At 31 December 2025
Cost 364 217 503 1,084 Accumulated depreciation and impairment (191) (25) (348) (564) Net book value 173 192 155 520
- Trade and other debtors
2025 2024 £'000 £'000
Trade debtors 261 992 Impairment of trade debtors (61) (226) Net trade debtors 200 766
Other debtors 86 156
286 922
The impairment of trade debtors reflects uncertainty regarding their recoverability at the reporting date. In the overall assessment of irrecoverability, management considers each amount and debtor individually as well as any other relevant available information at the reporting date. At 31 December 2025, trade debtors are stated after providing for impairment of £60,948 (2024: £226,190).
Other debtors includes amounts due from the JRA under the MSA. The amount due to the JFSC at year end was £nil (2024: £68,645).
- Cash and cash equivalents
2025 2024 £'000 £'000
Current accounts 2,299 2,040 Short-term deposits 14,167 9,865 Cash and cash equivalents 16,466 11,905
In order to mitigate credit risk, deposit accounts are maintained with four different banks (2024: 5 banks). These are rated A or above by Standard & Poor's.
Included within current accounts is £1,536,307 (2024: £1,551,176) which relates to registry customers who have made advance payment for the settlement of registry fees on account. A corresponding liability is shown within other creditors in note 13.
- Creditors
2025 2024 £'000 £'000
Trade creditors 674 1,518 Accruals 2,167 2,005 Deferred income 1,058 1,199 Other creditors:
Registry funds on account 1,486 1,192 Sundry creditors 939 334
6,324 6,248
Falling due within one year 5,898 5,050 Falling due after more than one year:
Deferred income 426 1,198
6,324 6,248
The deferred income liability includes two grant balances of £639,820 (2024: £1,039,756) and £171,604 (2024: £nil).
The first, a capital grant, relates to a proportion of the Government of Jersey's registry funds that were collected on its behalf between 2017 and 2019. It was previously agreed that these funds would be retained by the JFSC rather than paid over to the Government of Jersey, to be used on improving the Registry and
its systems. The second, a revenue grant from the Government of Jersey, relates to the creation of an Intellectual Property Registry service.
Deferred income liabilities relating to both grants are being released to other income. The accruals model is used to release the capital grant, while the performance model is used to release the revenue grant, see note 6.
Civil penalties of £245,509 (2024: £158,706) are also included within the deferred income liability, and are classified as a current liability. These relate to penalties collected from regulated entities. The liability represents amounts held on behalf of industry, which will be released as reductions in industry fees
are charged.
- Provisions for other liabilities
Premises Onerous
reinstatement lease Total £'000 £'000 £'000
Balance at 1 January 2025 1,056 - 1,056 Amounts provided for during the year - 643 643 Reclass to creditors (900) - (900) Reversal of unused provision (86) - (86) Balance at 31 December 2025 70 643 713
Falling due within one year - 605 605 Falling due after more than one year 70 38 108
70 643 713
On 15 December 2025 a significant new 18 year lease agreement for office premises commenced, thereby making the current leases onerous due to unavoidable costs exceeding the economic benefits expected to be received. The provision represents the best estimate of the expenditure to settle the obligations.
The premises reinstatement provision relates to the expected costs of reinstatement of office premises
to their original condition on termination of premises leases. An amount of £900,000 has been agreed on one lease, as part of an exit agreement signed during the year. This has been reclassified to sundry creditors as it represents a contractual commitment at the year end. Management have estimated the premises reinstatement provision for a second lease to be £69,886 based on the cost per square foot applied to
the first lease.
- Commitments under operating leases
The JFSC had the following future minimum lease payments under non-cancellable operating leases for each of the following periods:
2025 2024 £'000 £'000
Not later than 1 year 2,160 615 Later than 1 year but not later than 5 years 6,360 1,315 Later than 5 years 20,505 -
29,025 1,930
A new property lease commenced on 15 December 2025 for premises at 11-15 Seaton Place, St Helier, Jersey. The JFSC has no other off-statement of financial position arrangements.
- Financial instruments
Our financial instruments are analysed as follows:
2025 2024 £'000 £'000
Financial assets
Financial assets measured at amortised cost 16,752 12,827 Financial liabilities
Financial liabilities measured at amortised cost 5,266 5,049
Financial assets measured at amortised cost comprise cash at bank, trade debtors and all other debtors except prepayments.
Financial liabilities measured at amortised cost comprise trade creditors, other creditors and accruals.
Last year's financial statements did not include accruals or registry funds on account within financial liabilities measured at amortised cost. These have now been included in the 2024 comparative.
- Related party transactions
Government of Jersey
The JFSC operates independently of the Government of Jersey; however, the Government is considered a related party for disclosure purposes due to the statutory powers of appointment and direction held by the Minister under the Commission Law. Transactions with the Government during the year arose in the normal course of operations, including grant income and the collection of the annual levy on behalf of the Government. These transactions, together with the related year-end balances, are detailed in the relevant notes above.
Jersey Resolution Authority
The JRA is a related party of the JFSC.
Under the MSA and associated Statements of Work, the JFSC provides a range of services to the JRA, including finance, HR, technology, governance, facilities, data, and other operational support. These services are delivered on a cost recovery basis. During the year, the JFSC charged the JRA a fee for services provided, consistent with the agreed arrangements for 2025, as well as recharging costs incurred on behalf of the JRA. Additional recharges for specific third party costs may also be made where relevant under the MSA.
All transactions during the year were conducted in the normal course of business and on terms consistent with the cost recovery arrangements specified in the MSA. These transactions, together with the related year-end balances, are detailed in the relevant notes above.
Key management personnel
Key management personnel includes the Commissioners, the Director General and Executive Directors who together have authority and responsibility for planning, directing and controlling our activities. Total remuneration paid to members of key management personnel during the year was £2.4 million (2024: £2.2 million). There were no other transactions with key management personnel other than reimbursement of expenses incurred for JFSC purposes.
- Subsidiary undertakings
At 31 December 2025, the JFSC had an interest in one wholly owned subsidiary company. Further details are outlined below:
Name: JFSC Property Holdings No.1 Limited Country of incorporation: Jersey % of shares held: 100% Cost of investment in subsidiary: £2 (2025 and 2024)
Principal activity: Property lease holding
JFSC Property Holdings No.1 Limited entered into an agreement on our behalf to lease the JFSC's 14 - 18 Castle Street office premises. Rent has been paid directly to the lessor by the JFSC and is included within operating lease expenditure. The lease is onerous at year-end and due to cease in 2026.
- Events after the end of the reporting date
On 20 January 2026 a provisional agreement was made with the landlord of 5 Castle Street to exit the lease on 1 December 2026.
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[1] All gender pay calculations are based on both temporary and permanent colleagues,
while contractors, agency employees and secondees have been excluded. 46