Maintenance requests and costs

WQ.254/2024

WRITTEN QUESTION TO THE MINISTER FOR INFRASTRUCTURE BY DEPUTY D.J. WARR OF ST. HELIER SOUTH

QUESTION SUBMITTED ON MONDAY 1st JULY 2024 ANSWER TO BE TABLED ON MONDAY 8th JULY 2024

Question

"Will the Minister detail –

1. the number of maintenance requests made by business tenants of Jersey Property Holdings for each of the last 3 years;
2. his department's annual expenditure on minor and major works for each of the last 3 years; and
3. explain how requests are prioritised, including those relating to health and safety?"

Answer

1. the number of maintenance requests made by business tenants of Jersey Property Holdings for each of the last 3 years;

Since Jan 2021 – YTD there have been 102 helpdesk requests (classified as reactive works) across the portfolio for the properties classified as cafes'.

Helpdesk calls are received both internally and externally by the public, building users, internal JPH staff or via 3rd parties so it is difficult to determine whether they are direct from the business tenant as the work requests are input by the JPH administration team.

However, it is estimated that 80% of the reactive helpdesk calls came from the business tenant. The number of helpdesk calls received/logged has been documented by site below.

2. his department's annual expenditure on minor and major works for each of the last 3 years;

The expenditure can be separated into 3 distinct categories, Reactive, Planned Preventative Maintenance (PPM) and Project Delivery.

There were 302 Works orders created between Jan 21 – Jul 24, totalling a spend of £553,051. The split is shown below by year:

It can also be shown by site:

3. explain how requests are prioritised, including those relating to health and safety?"

Pre-Planned Maintenance schedules are in place to ensure our sites are compliant and scheduled in a way to ensure our statutory obligations are achieved. JPH manages c.8,250 PPM activities a year across the portfolio.

However, reactive and projects works order will be prioritised by the allocated site maintenance officer.

Criteria considered will include building use, operational impact, public use, reputational impact and, most importantly, consideration of the health & safety of site users.

The various priorities and split from Jan 21 – Jul 24 is shown below: